Terms of Service

1. Acceptance of Terms

By accessing and using the servigo platform, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, you should not use this platform.

2. Platform Description

servigo is a digital platform that connects customers with trusted service providers across Ireland. Our platform facilitates:

• Service discovery and booking
• Secure communication between parties
• Payment processing and transaction management
• Review and rating systems
• Dispute resolution support

3. User Accounts

3.1 Registration

You must register for an account to use our services. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and current.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 Age Requirement

You must be at least 18 years old to use our platform.

4. Service Provider Terms

4.1 Qualifications

Service providers must:

• Possess necessary qualifications and licenses for their services
• Maintain appropriate insurance coverage
• Comply with all applicable laws and regulations
• Provide accurate service descriptions and pricing

4.2 Service Quality

Service providers agree to:

• Deliver services as described and agreed upon
• Maintain professional standards
• Respond promptly to customer inquiries
• Honor scheduled appointments

4.3 Platform Fees

Service providers agree to pay platform commission fees as outlined in their provider agreement. Fees are charged only on completed transactions.

5. Customer Terms

5.1 Booking and Payment

Customers agree to:

• Provide accurate booking information
• Honor confirmed bookings
• Make timely payments for services received
• Treat service providers with respect

5.2 Cancellation Policy

Cancellation policies vary by service provider. Please review individual cancellation terms before booking. Late cancellations may incur fees.

6. Payments and Fees

6.1 Payment Processing

All payments are processed securely through our certified payment partners. We do not store your payment card details on our servers.

6.2 Pricing

Service prices are set by individual service providers. All prices displayed include applicable taxes unless otherwise stated.

6.3 Refunds

Refund policies are determined by individual service providers. Disputes regarding refunds can be escalated to our support team for mediation.

7. Prohibited Uses

You may not use our platform to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Harass, threaten, or abuse other users
• Post false, misleading, or fraudulent content
• Attempt to circumvent platform fees
• Use the platform for illegal activities
• Spam or send unsolicited messages

8. Content and Reviews

8.1 User Content

By posting content on our platform, you grant servigo a non-exclusive, worldwide license to use, display, and distribute such content in connection with our services.

8.2 Reviews and Ratings

Reviews must be honest, accurate, and based on actual experiences. Fake reviews, review manipulation, or incentivized reviews are strictly prohibited.

9. Limitation of Liability

servigo acts as an intermediary platform. We do not provide services directly and are not responsible for:

• Quality or outcome of services provided
• Actions or omissions of service providers or customers
• Disputes between users
• Loss or damage arising from platform use

Our liability is limited to the maximum extent permitted by law.

10. Dispute Resolution

10.1 Customer Support

For any issues or disputes, please first contact our customer support team at support@servigo.ie.

10.2 Mediation

If direct resolution is not possible, we may facilitate mediation between parties to reach a fair resolution.

10.3 Governing Law

These terms are governed by Irish law, and any disputes will be resolved in Irish courts.

11. Account Termination

We reserve the right to suspend or terminate accounts that violate these terms. Users may also delete their accounts at any time through their account settings.

12. Changes to Terms

We may update these Terms of Service from time to time. Material changes will be communicated to users via email or platform notifications. Continued use of the platform constitutes acceptance of updated terms.