Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for servigo, we collect information such as:

• Name and contact information (email, phone number)
• Profile information and photos
• Location data to connect you with local services
• Payment information for transactions

1.2 Service Information

For service providers, we also collect:

• Professional qualifications and certifications
• Service descriptions and pricing
• Reviews and ratings
• Business registration details

1.3 Usage Data

We automatically collect information about how you use our platform:

• Device information and browser type
• IP address and location data
• Pages visited and features used
• Search queries and preferences

2. How We Use Your Information

We use your information to:

• Provide and improve our platform services
• Connect customers with suitable service providers
• Process payments and transactions
• Send important updates and notifications
• Prevent fraud and ensure platform security
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

3. Information Sharing

We may share your information in the following situations:

3.1 Service Connections

When you book a service, we share necessary contact information between you and the service provider to facilitate the service delivery.

3.2 Legal Requirements

We may disclose information when required by law, court order, or to protect the rights and safety of our users.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication measures
• Secure payment processing through certified providers

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@servigo.ie.

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience. For detailed information about our cookie usage, please see our Cookie Policy.

7. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

8. International Data Transfers

Your information may be processed in countries outside of Ireland. We ensure appropriate safeguards are in place to protect your data in accordance with EU data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.